We ship worlwide via UPS or FedEx. All domestic (North America) orders are shipped via Canada Post or Fedex.
Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched.
A signature is required for all packages.
Shipping is a flat rate of $15 for orders shipped within Canada, $15 to the United States, and $30 for the rest of the world. Shipping to Russia is $60.
Taxes & Duty
Orders Shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office to learn about their fees, rules, and regulations.
Returns & Exchanges
We accept returns for store credit only. We do not offer refunds. Merchandise must be returned in its original condition, unworn and unwashed with all tags still attached. Merchandise that has been altered in any way is considered a final sale.
Returns are accepted within 14 days of the order date. Store credit is valid for 365 days.
Any merchandise returned without prior approval will not be accepted.
The customer is responsible for shipping and customs charges associated with a return. Conifère is not responsible for loss of or damage to returned goods while in transit from the customer.
How to Request a Return
Please go to our Returns & Exchange page to read instructions.
Payments & Charges
Visa, MasterCard, and American Express are accepted. Occasionally, we may require additional information to verify your identity. In such cases we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason.
If your package arrived damaged please contact us at firstname.lastname@example.org. Include your order number, tracking number, and a brief description of the situation, along with photos of the damage. We will open an investigation and take further steps to resolve the problem.
Item Availability & Sizing
Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In such cases, we will inform you shortly, and offer you a refund or exchange for a similar item.