Shipping & Returns
We ship worldwide via UPS or FedEx, and in Canada via Canada Post or Canpar for domestic orders. The orders are shipped with Ground Service which usually takes 5-7 days. If you need faster shipping, please contact customer service.
Orders are processed within 24 hours (excluding weekends and holidays). Once your order has been shipped, you will receive a tracking number via e-mail.
A signature is required for all packages.
Shipping is a flat rate of $15 for orders shipped within Canada, $20 to the United States, and $30 for the rest of the world.
We accept returns for store credit only. We do not offer refunds. Merchandise must be returned in its original condition, unworn and unwashed with all tags still attached. Merchandise that has been altered in any way is considered a final sale.
Returns are accepted within 14 days of the order date. Store credit is valid for 365 days.
All sale and discounted items are final sale. Unfortunately, no exchanges or returns will be accepted on these items.
Any merchandise returned without prior approval will not be accepted.
The customer is responsible for shipping and customs charges associated with a return. Conifère is not responsible for loss of or damage to returned goods while in transit from the customer.